News — ECommerce

Whether it’s because they need something, they can’t pass up a great deal, or they’re craving a bit of retail therapy, people shop for many reason

CustomerExperience ECommerce

s. Over time, we’ve seen the shopping trend steadily move toward digital shopping instead of running out to the nearest mall. During the COVID-19 pandemic, consumers have been even more motivated to buy everything from big items like cars and homes to everyday items like toilet paper from e-commerce sites like Amazon, Target, and Walmart to delivery services like InstaCart and Shipt. With no signs of a slowdown since, this shows how swiftly shopping trends can change direction. Despite the changes in the shopping experience, what hasn’t changed is the importance of the customer. To that end, we’ll clarify how...

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